What Is Chatbot Human Handover?
Seamlessly transfer from AI to live agent when it matters most
Chatbot human handover is the process of transferring a conversation from an AI chatbot to a live human agent, along with the full context of the interaction. Vatdi supports intelligent human handover that triggers on sentiment, keywords, or visitor request, ensuring your customers never feel stuck talking to a machine.
Step-by-Step Guide
Enable human handover in Vatdi
Go to your chatbot settings and activate the human handover module.
Add your agents
Invite support team members and set their availability schedules.
Configure triggers
Define when handover should activate: sentiment threshold, keyword list, or fallback count.
Test the flow
Simulate an escalation to verify the transition is smooth and all context transfers correctly.
Why Handover Matters
No AI can handle every situation. Complex complaints, sensitive topics, and high-value sales conversations benefit from human empathy. Handover ensures the right conversations reach the right people without losing any context.
How Vatdi Handles Handover
Vatdi monitors conversation sentiment, detects escalation keywords, and recognizes when a visitor explicitly asks for a human. When triggered, it presents a smooth transition message and routes the conversation to an available agent with the full transcript and visitor data attached.
Configuring Handover Rules
You control when handover happens. Set triggers based on negative sentiment scores, specific keywords like "speak to a manager", repeated fallback responses, or simply give visitors a button to request a human at any time.
Key Benefits
Escalate frustrated customers to empathetic human agents
Route high-value sales conversations to your sales team
Handle sensitive topics that require a human touch
Frequently Asked Questions
You can configure triggers based on negative sentiment, specific keywords, repeated AI fallback responses, or an explicit visitor request.
Yes. The agent receives the entire chat transcript, visitor metadata, and any lead data collected during the AI conversation.
Vatdi can collect the visitor contact information and create a follow-up ticket, or the AI can continue handling the conversation.
Yes. Agents can step in, resolve the issue, and hand the conversation back to the AI if additional routine questions arise.
Basic handover is included in the free plan. Advanced routing and team management features are available on paid plans.
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