Privacy
Privacy Policy
Your data is protected and used only to deliver, secure, and improve the Vatdi AI experience.
Information we collect
- Account data: Name, email, and company details provided during signup.
- Workspace configuration: Integrations enabled, knowledge uploads, and plugin settings.
- Product telemetry: Usage metrics and performance logs that keep the platform secure and reliable.
How we use data
- Deliver the service, personalize experiences, and provide support.
- Monitor reliability, security, and product performance.
- Meet legal obligations and communicate important updates.
We never sell customer data. We only access training content to troubleshoot at your request.
Protection & retention
- Encryption in transit and at rest.
- Role-based access and audit logging for administrative actions.
- Retention only as long as needed for your subscription or legal requirements.
You can delete knowledge uploads, transcripts, or connected channel data at any time.
Your rights
- Access, update, export, or delete personal information (where applicable by region).
- Request restrictions or raise questions about how we process your data.
Email privacy@www.api.vatdi.com to exercise your rights or ask questions.
Sharing & subprocessors
- We use vetted subprocessors (cloud, email, analytics) to operate the service.
- We do not sell personal data. We share it only to deliver the product or comply with law.
Cookies & tracking
- Essential cookies keep you signed in and secure the workspace.
- Optional analytics cookies help improve product performance.
International transfers
- Data may be processed in regions where we or our providers operate.
- We apply safeguards such as encryption and contractual protections for transfers.
Children
- The service is not directed to children under 16. We do not knowingly collect their data.
Changes & contact
- We will post updates to this policy and note the "last updated" date.
- For questions, email privacy@www.api.vatdi.com.