Provide Instant Order Updates with AI
Let customers check order status anytime without contacting support.
Vatdi helps you provide instant order updates by providing AI-powered customer support that works 24/7. With RAG training, human handover, and multi-platform support, Vatdi connects to your order system and gives customers real-time shipment tracking, delivery estimates, and order details instantly.
The Problem
"Where is my order?" queries making up 30-40% of all support tickets
Customers calling or emailing for information they could self-serve
Delivery anxiety driving repeat contacts and negative reviews
Support team overwhelmed with simple tracking requests
How Vatdi Solves This
Let customers ask "where is my order?" and get instant tracking information
Provide proactive delivery updates and estimated arrival times
Alert customers to delays before they need to ask
Handle order modification requests like address changes via chat
How to Get Started
Connect Your Order System
Integrate Vatdi with your e-commerce platform and shipping carriers for real-time order data access.
Enable Order Lookup
Configure how customers identify themselves: order number, email, or logged-in account.
Deliver Instant Updates
Customers get real-time order status, tracking links, and delivery estimates in seconds via chat.
The #1 Support Question, Automated
"Where is my order?" is the single most common customer support question in e-commerce. By automating this with Vatdi, you eliminate 30-40% of your ticket volume overnight.
Real-Time Tracking in Conversation
Vatdi connects to your shipping carriers and order management system to provide live tracking information. Customers get the same data they would on a tracking page, delivered conversationally.
Proactive Updates Reduce Anxiety
Instead of waiting for customers to ask, Vatdi can proactively notify them about shipping milestones and delivery estimates, reducing delivery anxiety and the support contacts it generates.
Frequently Asked Questions
Vatdi integrates with your e-commerce platform and shipping carriers to pull real-time order status, tracking numbers, and delivery estimates into the chat.
Yes. Customers can look up their order using an order number and email address, no account login required.
Vatdi integrates with major carriers and can also pull tracking data from your order management system, covering most shipping scenarios.
Yes. You can configure Vatdi to send proactive updates when an order ships, is out for delivery, or is delayed.
Vatdi can handle simple modifications like address changes. For complex changes, it escalates to a human agent with full context.
Automate Order Updates and Cut Tickets
Deploy Vatdi and eliminate "where is my order?" tickets. Free plan available.