Handle Returns and Refunds Automatically
Frictionless returns that keep customers coming back.
Vatdi helps you handle returns and refunds automatically by providing AI-powered customer support that works 24/7. With RAG training, human handover, and multi-platform support, Vatdi walks customers through the return process, checks eligibility, and initiates refunds without agent involvement.
The Problem
Return requests clogging support queues with repetitive back-and-forth
Customers frustrated by slow, multi-step return processes
Agents spending disproportionate time on simple return eligibility checks
Inconsistent return policy application across different agents
How Vatdi Solves This
Let customers initiate returns through a guided chat conversation
Automatically check return eligibility based on your policy rules
Provide instant return shipping labels and tracking information
Process refunds automatically once return conditions are verified
How to Get Started
Configure Your Return Policy
Define return windows, eligibility rules, and refund conditions. Vatdi applies them consistently every time.
Connect Your Order System
Integrate with your e-commerce platform so Vatdi can look up orders and verify purchase details.
Automate the Entire Flow
Customers initiate and track returns via chat. Eligible refunds are processed without agent involvement.
Why Returns Matter More Than You Think
92% of customers will buy again from a store with an easy return process. Vatdi makes returns frictionless by letting customers self-serve through a guided conversation, improving loyalty and repeat purchases.
Consistent Policy Application
Different agents interpret return policies differently. Vatdi applies your rules consistently every time, eliminating exceptions and ensuring fair treatment for every customer.
From Cost Center to Loyalty Driver
By automating the return process, you reduce support costs while simultaneously improving the customer experience. Easy returns become a competitive advantage, not a burden.
Frequently Asked Questions
Yes. When integrated with your e-commerce platform, Vatdi can verify return eligibility and initiate refunds automatically based on your configured policy rules.
Vatdi checks order date, product category, return window, and any other rules you define to determine if a return is eligible before proceeding.
Yes. Customers can ask Vatdi for real-time return and refund status updates at any time without contacting your support team.
Vatdi integrates with major e-commerce platforms including Shopify, WooCommerce, and OpenCart for seamless return automation.
Vatdi flags returns that fall outside standard policy rules and routes them to a human agent with full context for manual review.
Automate Returns and Keep Customers Happy
Deploy Vatdi and turn returns from a support burden into a loyalty builder. Free to start.