AI Chatbot with Human Handover
Blend AI speed with human empathy in one conversation
Vatdi is an AI chatbot platform that seamlessly hands conversations to live agents when the situation requires a human touch. The full chat history, sentiment signals, and visitor profile travel with the handover so your team never asks the customer to repeat themselves.
How It Works
Set Escalation Rules
Configure triggers such as negative sentiment, specific keywords, or a visitor clicking "Talk to a human" in the chat widget.
Route to the Right Agent
Assign conversations by department, skill, or round-robin. Vatdi respects agent availability and working hours.
Resolve and Learn
After resolution the conversation is logged and analyzed. Vatdi suggests new training data to handle similar queries autonomously next time.
Key Benefits
Handle billing disputes or refund requests that require human judgment and empathy
Escalate high-value leads to sales reps with full context for faster closing
Support complex technical troubleshooting where back-and-forth diagnosis is needed
Intelligent Escalation Triggers
Define rules based on sentiment score, keyword detection, repeated fallback responses, or explicit visitor requests. Vatdi evaluates every message against your escalation policy and routes the conversation to the right team or agent automatically.
Full Context Transfer
When a handover occurs, the receiving agent sees the entire conversation transcript, visitor metadata, pages visited, and any lead-scoring data. This eliminates cold transfers and dramatically shortens resolution time.
Hybrid Workflow Management
Agents can collaborate with the AI during a live session. They can ask Vatdi to suggest an answer, pull a knowledge-base article, or auto-fill a response template while remaining in full control of the conversation.
Frequently Asked Questions
Vatdi displays a clear indicator in the chat widget showing that a live agent has joined the conversation.
Yes. Outside of business hours Vatdi can collect contact details and create a ticket for follow-up, or continue with AI-only support.
You can configure a fallback: queue the visitor, offer a callback, or let the AI continue with a disclaimer that a human will follow up.
Yes. Vatdi maintains a unified visitor timeline across all past sessions, giving agents complete history at a glance.
Absolutely. Agents can accept, edit, or dismiss AI suggestions while staying in the same interface.
Combine AI Efficiency with Human Care
Let Vatdi handle the volume while your team focuses on conversations that truly need a person.