AI Chatbot with CSAT Tracking
Measure satisfaction and improve with every conversation
Vatdi provides built-in customer satisfaction tracking that automatically surveys visitors after each conversation. Monitor CSAT trends over time, identify topics that drive low scores, and use the insights to continuously improve your chatbot training and support quality.
How It Works
Enable CSAT Surveys
Turn on post-chat surveys from the chatbot settings and choose your preferred rating format.
Monitor Satisfaction Trends
View CSAT scores in the analytics dashboard. Filter by date, chatbot, agent, or topic to find patterns.
Improve Based on Feedback
Review low-rated conversations, identify knowledge gaps, and retrain the AI to deliver better answers.
Key Benefits
Track customer satisfaction across all AI and human-handled conversations
Identify knowledge base gaps by correlating low CSAT with specific topics
Demonstrate support quality improvements to stakeholders with trend data
Automatic Post-Chat Surveys
After each conversation closes, Vatdi displays a brief satisfaction survey directly in the chat widget. Choose from emoji ratings, star ratings, or thumbs up/down formats. The survey is non-intrusive and takes visitors less than two seconds to complete.
Trend Analysis and Alerts
Track daily, weekly, and monthly CSAT trends in the analytics dashboard. Set threshold alerts to get notified when satisfaction drops below your target. Drill into low-score conversations to understand what went wrong and how to fix it.
Feedback-Driven Training Loop
Low-rated conversations surface training opportunities. Vatdi flags these sessions so you can review the AI responses, identify gaps in the knowledge base, and add new training data to prevent the same issue from recurring.
Frequently Asked Questions
Vatdi supports emoji ratings, 5-star ratings, and thumbs up/down. You can also add an optional free-text comment field.
Yes. Change the survey prompt, rating labels, and thank-you message to match your brand voice.
In-widget surveys typically achieve 20-40% response rates, significantly higher than email-based surveys.
Yes. Export CSAT data as CSV or pull it via the API for integration with your BI tools.
Yes. Surveys appear after every conversation regardless of whether it was handled by AI, a human agent, or both.
Start Tracking Customer Satisfaction
Built-in CSAT surveys that help you improve with every conversation.