AI Chatbot for Marketplace

Support buyers and sellers at scale with AI assistance.

Vatdi is an AI chatbot for marketplace platforms that assists buyers with product discovery and order issues, helps sellers with listing optimization and payout questions, and streamlines dispute resolution between parties. Scale your two-sided support without scaling your team linearly.

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Marketplace Founders & Platform Operations Teams Challenges Vatdi Solves

Two-sided support (buyers + sellers) doubling ticket volume

Disputes between buyers and sellers requiring manual mediation

Sellers confused about listing policies, fees, and payouts

Buyers abandoning purchases due to unanswered trust questions

How Marketplace Founders & Platform Operations Teams Use Vatdi

Buyer support: product questions, order tracking, returns

Seller support: listing help, fee explanations, payout inquiries

Dispute mediation with structured evidence collection

Trust and safety FAQ handling for both sides of the marketplace

Support Both Sides Without Double the Staff

Marketplaces uniquely serve buyers and sellers. Vatdi detects which side the user is on and provides tailored support: product help and order tracking for buyers, listing guidance and payout info for sellers.

Resolve Disputes Faster

When a buyer reports an issue, Vatdi collects order details, photos, and descriptions from both parties, then applies your dispute policy or escalates with all evidence packaged for your trust-and-safety team.

Help Sellers Succeed on Your Platform

Happy sellers list more products and drive platform growth. Vatdi helps sellers optimize listings, understand fee structures, track payouts, and resolve account issues without waiting in a support queue.

Frequently Asked Questions

Can Vatdi support both buyers and sellers?

Yes. Vatdi detects the user type and provides contextually appropriate support for buyers, sellers, or both.

Does it handle dispute resolution?

Vatdi collects evidence from both parties, applies your dispute policy for straightforward cases, and escalates complex disputes to your team with all details attached.

Can sellers get listing help through the chatbot?

Absolutely. Vatdi provides listing optimization tips, explains category requirements, and helps sellers troubleshoot visibility issues.

Does it explain platform fees and payouts?

Yes. Vatdi clearly explains your fee structure, commission rates, payout schedules, and tax documentation requirements to sellers.

Can it scale with platform growth?

Vatdi handles thousands of concurrent conversations, scaling seamlessly as your marketplace grows without proportional increases in support cost.

Transform Your Marketplace Business with AI

Join thousands of marketplace professionals already using Vatdi to automate support and boost conversions.

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